Montblanc Boutique Boston in Boston, MA Open now

Reviews about Montblanc Boutique Boston

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  January 04, 2019, by Aarash Navabi
  This review only applies to this specific store and not the company. The company produces a great product and has great and exceptional service and 90% of the time when I don’t get their service I need from the store which is most of the time I go through the company and I get exceptional service and recognition for their product. I Have shopped their stores in Las Vegas, NYC (both airport and non) and abroad and their service was great. For some reason I feel like the Boston store really doesn’t want to be there. First off they used to have two stores. In both their stores they had great service and they recognized that I am a 20 year customer and got exceptional service. One of their stores closed during the 2009-2012 US financial break down and ever since then the failure in customer service and lack of customer respect began. Almost to the point where I would rather deal with my Montblanc issues when travelled so I don’t have to deal with the Boston people. Before I used to go into a Montblanc store and see the same person I used to deal with or dealt with at least last visit 5-6 months prior. Now every time I go into the store there is a new face and 60% of the time I know more about their product than they do. Their service has defaulted back to no service and the stores have always been empty as if every customer who goes in there get a no answer and is referred to call the international customer service which can fix everything but they can’t do anything. Many times I go into the store and request a simple service and they pretend like they care or know what to do but they tell you that they have to send it out for service or they give you an un-realistic date. For example an engraving would take a week, or the changing of a barrel would be considered a special custom repair and the item required to be sent out, or we can’t engrave this pen because it is too scratched and it could break. The solution for the above issues would be as simple as saying thank you to that sales rep and coming in a week later, because it was guaranteed that it would be another sales person and hope for a better chance this time. In the above examples I did return a week later and got a complementary engraving because per their own policy that pen was eligible for a complementary engraving, the barrel was replaced on the spot because all that needed to be done was to twist one barrel off and insert a new barrel and the scratched pen was engraved at my own risk and if it did break I accepted the responsibility to change the part. This shows an inconsistency in service provided and this store certainly doesn’t have any inconsistency in its employees or their service. Almost every time I go in there I have to evaluate the situation and be wise to know how to ask the right question to make sure I get the answer I want. Every other store I have been to from India to NYC I never had this problem. Every time I go in there I manage to come out of the store disappointed and leave me wondering why do I even like to own their brand. Most recently I went to the store to purchase a new pen and learned that this store was not a store that would carry that pen and that pen could not be found anywhere, anymore. A few clicks away and I purchased the pen online. I asked the clerk if I can have it engraved here and he said it would cost money even though you would have bought it from an original Montblanc online store and you have all the information it could not be done because of their new policy. This policy I looked up online and could not find. This policy that I have heard other clerks say, even when I contact Montblanc they seem not to have heard of this policy. The store clerk mentioning that this Montblanc store is not part of the official Montblanc enterprise and therefore they can't even make orders.