H&M in Boston, MA Closed now

Reviews about H&M

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  April 06, 2020, by Christina Orne
  Yesterday 10/21 around 11am I had a bad encounter with a sales associate/supervisor working the fitting room. I had several garments including a hat, to match an outfit I was considering in purchasing. Associate stated I was not allowed to go into the fitting room with the hat to try on, not knowing I previously worked at H&M and know the fitting room policy. So I asked him how would I be able to try on the hat with the outfit then, he stated I can go in the fitting room put on the garments I want to try on then call him and he will bring the hat, then take the hat back. Which did not make any sense. Later after I purchased the hat he didn’t allow me to try on, I informed him I previously worked at H&M and know that you are allowed to go into the fitting room to try on hats with out being monitored, I had ask to speak to a supervisor to make a complaint not knowing he was actually the supervisor on shift. Sales associates including supervisors should never profile a customer like that as you can lose sales. Yes I looked young and I am African descent doesn’t mean I plan to steal a $12.99 hat. Which everyone knows anything over $9.99 has sensors on them. He told me if I still have an issue just call customer service to make a complaint and have a nice day (sarcastically). Employees like that should be addressed and properly trained on discrimination and customer service skills.